Frequently Asked Questions

 

HOW LONG WILL IT TAKE FOR MY PRODUCT TO ARRIVE?

Your package will be shipped FedEx, UPS, or USPS and will arrive within 3-15 business days. 

 

WHAT IS YOUR REFUND POLICY?

All purchases made through our website are final. However, we do offer returns for product that is damaged upon arrival. Should one of those unfortunate incidents occur, please email us at hello@myclo.co to contact our support department, and we'll be glad to help!

 

HOW DO YOU MICROFINANCE THE ENTREPRENEURS YOU CHOOSE TO HELP?

With our wonderful non-profit partner Kiva, we use their “Kiva Zip” platform to choose an American entrepreneur who we fund through customer purchases.

 

WHAT IF THE ENTREPRENEUR WHO WE LOAN DEFAULTS ON THEIR PAYMENT?

Unfortunately, this is the reality of the world. Businesses cannot always meet their payment schedule do to a variety of reasons and variables. MyClo will notify customers whose loans were not paid back, and resolve it as the situation arises :).

 

WHERE ARE THE PRODUCTS MANUFACTURED?

All our products are manufactured in the United States of America, as always.

 

CAN I BUY MYCLO PRODUCTS AT MY LOCAL RETAILER?

At this time, MyClo is only available for online purchase!

 

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